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Stella House Agreements
FAQs and Policies
As a guest at The Stella, you play an important role in co-creating a community designed around rest, exploration, and great company. We invite you to learn more about our policies, promises, and pet friendly commitments!
FAQs & Policies
All guest room reservations include a Californian-inspired Continental breakfast during bed and breakfast operations (Thursday-Monday and holidays/special events). The Joyce Suite is self-catering mid-week when normal bed and breakfast operations are closed.
A healthy start to the day is a priority to a Californian diet. So in addition to freshly baked pastries, breakfast spreads at The Stella daily include items such as seasonal fresh fruit cups and overnight protein oats. Avocado toast on sourdough bread is also a favourite, with the avocado option based upon seasonable availability. Additionally, no good day in California could start without a good cup of coffee, which is why The Stella sources a special roast for guests from San Francisco. There's also virgin mimosas, if you'd like to indulge your citrus tastebuds.
We require a 50% deposit at the time of booking. The remaining balance is automatically charged the day before check-in using the card on file. For more details, please see our “Terms & Conditions” tab.
Cancellation requests must be made in writing by emailing info@stellallandudno.com. Cancellation requests made with more than 7 days' notice will receive a 90% refund of the deposit (a full refund minus a 10% processing fee). Cancellations made with 7 days’ notice or less forfeit the deposit paid; the deposit will be retained by The Stella.
In the event of no-show, the outstanding price of the reservation will be charged to the card used to pay the deposit.
Please see the "Dogs" tab of this FAQ page for more information.
Children under the age of 5 are not permitted. Due to the historic nature of The Stella, we are not able to accommodate infants or small children, in accordance with modern building regulations relating to the finished floor levels (FFL) of The Stella's 19th century original features.
The Stella does not have a lift, and is unfortunately not suitable for people with mobility challenges, due to the building's historic layout. We are not able to offer wheelchair accessible features, such as lifts, and there are a number of stairs at the property, some that are quite steep.
Free, wireless internet is available throughout the property.
We ask that guests check in between 3-7 PM on the day of arrival, unless otherwise arranged.
If you will be arriving after 7pm, please let us know before then; we occasionally have commitments in the evening and want to ensure someone is here to greet you.
Check out is 11 AM on the day of your departure.
Reservations in The Joyce Suite and The Lorena Room include one parking spot each in the private drive to the rear of the Stella. Guests booked into The Joyce Suite or The Lorena Room can park in their pre-reserved space from 2pm on the day of arrival until 1pm the day of departure.
For those booked in any of our other guest rooms, street parking is available around Llandudno. There are a variety of metered parking options around town, and street parking is available on the frontage of The Stella on Church Walks road on a first-come, first-serve basis.
We pride ourselves on being a dog-friendly establishment offering quality guest rooms with a high standard of cleanliness. As such, some rooms have a 2-night minimum stay in place because this allows us the ability to better clean our guest rooms than would be allowed by rapid room changeovers.
Some of our rooms are available for 1-night stays.
The Stella's is closed for bed and breakfast on Tuesday and Wednesday, except for holidays and special events. The Joyce Suite is available all week but is self-catering when the normal bed and breakfast operations are paused; this means that for multi-day reservations in The Joyce Suite, mid-week stays are self-catering while Friday-Monday mornings include breakfast.
We are a non-smoking establishment and do not accept smoking or vaping inside the property. Any guests found to be in breach of this policy will be asked to leave immediately. If we discover that guests have smoked inside, we will charge their card with the cost of an extra night’s stay to cover additional cleaning and airing of the room.
The Stella strives to maintain a positive environment and we ask that our guests do also. We reserve the right to send guests away from the property due to their conduct and behaviour, or for any other safety or security reasons.
You're welcome to lock your bike on the railing at the rear of the property. Alternatively, you can keep your pedal bike inside our utility room, which is a locked room that we can access for you.
Yes, The Stella is VAT registered, and provides VAT invoices upon request.
The Stella is rentable for exclusive use to private parties and groups! Additionally, we can offer bespoke event support to help arrange special occasions.