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House Agreements

As a guest at The Stella, you play an important role in co-creating a community designed around rest, exploration, and great company. We invite you to learn more about our policies, promises and pet friendly commitments!

  • Do you allow smoking?
    We are a non-smoking establishment and do not accept smoking or vaping inside the property. Any guests found to be in breach of this policy will be asked to leave immediately. If we discover that guests have smoked inside, we will debit their card with the cost of an extra night’s stay to cover additional cleaning and airing of the room.
  • Is breakfast included in the guest room rate?
    All guest room reservations are inclusive a Californian-inspired Continental breakfast.
  • What is the payment policy?
    50% of the reservation price is taken at the point of booking. The outstanding total of the reservation price is automatically taken the day prior to check-in, from the card on file used to pay the deposit. Please refer to our “Policies and Terms & Conditions” tab for more information.
  • Are children allowed?
    Due to the historic nature of The Stella, many of the 19th century original features are regrettably not designed for young children. As such, The Stella discourages children under the age of 8 years old, and does not provide any child-friendly amenities such as cots or highchairs.
  • Is there a guest Code of Conduct?
    The Stella strives to ensure a positive environment is maintained and we ask that our guests do also. We reserve the right to send guests away from the property due to their conduct and behaviour, or for any other safety or security reasons.
  • What is a "Californian-inspired" Continental breakfast?
    A healthy start to the day is a priority to a Californian diet. So in addition to freshly baked pastries, breakfast spreads at The Stella daily include items such as seasonal fresh fruit cups and overnight protein oats. Avocado toast on sourdough bread is also a favourite, with the avocado option based upon seasonable availability. Additionally, no good day in California could start without a good cup of coffee, which is why The Stella sources a special roast for guests from San Francisco. There's also virgin mimosas, if you'd like to indulge your citrus tastebuds.
  • Does the property have internet?
    Free, wireless broadband internet is available throughout the property.
  • What time is check in and check out?
    We ask that guests check in between 3-7 PM on the day of arrival, unless otherwise arranged. If you will be arriving after 7pm, please let us know before then; we occasionally have commitments in the evening and want to ensure someone is here to greet you. Check out is 11 AM on the day of your departure.
  • Do you have a lift in the property?
    The Stella does not have a lift, and is unfortunately not suitable for people with mobility challenges, due to the layout of the premises originating from the age of the building. We are not able to offer wheelchair accessible features, such as lifts, and there are a number of stairs at the property, some that are quite steep.
  • What is the cancellation policy?
    Cancellation requests must be made in writing by emailing info@StellaLlandudno.com. Cancellation requests made with more than 7 days' notice will receive a 90% refund of the deposit (a full deposit refund less 10% for transaction processing fees). Cancellations made with 7 days’ notice or less forfeit the deposit paid; the deposit will be retained by The Stella. In the event of no-show, the outstanding price of the reservation will be charged to the card used to pay the deposit.
  • Do you have a secure location for me to store my pedal bike?
    You're welcome to lock your bike on the railing at the rear of the property. Alternatively, you can keep your pedal bike in inside in our utility room, which is a locked room that we can access for you.
  • Where can I park my car?
    Reservations in The Joyce Suite and The Lorena Room include one parking spot each in the private drive to the rear of the Stella. For those booked in any of our other guest rooms, street parking is available around Llandudno. There are a variety of metered parking options around town, and street parking is available on the frontage of The Stella along Church Walks on a first-come, first-serve basis. Guests booked into the Joyce Suite or the Lorena Room can park in their pre-reserved space from 2pm on the day of arrival until 1pm the day of departure. A Stella parking pass (obtained from Reception upon check-in) must be visible on your vehicle’s dashboard throughout this time.
  • Is there an extra fee for dogs?
    The Stella does not levy a pet fee; dogs traveling with their humans are included in the guest room rate.
  • Can I bring my dog(s)?
    Yes! The Stella prides itself on being designed as a very pet-friendly establishment, and has a pet policy in place to ensure the comfort and safety of all. Please refer to our Pet Policy for more information.
  • What are your pet terms and conditions?
    In order to ensure the safety and comfort of all of our guests, any human accompanied by their dog(s) agrees to the following terms and conditions: Dogs must be on a controlled leash at all times in common areas. Dogs may be left unattended in a guest bedroom for a short time, as long as their owner is still onsite. However, dogs cannot be left unattended in guest rooms when their owner leaves The Stella’s premises. Owners are responsible for all property damage (including and not limited to accommodation rooms) and/or personal injuries resulting from their dog(s). The Stella reserves the right to charge the guest’s account commensurate with the cost of any damages. Any disturbances (such as barking) must be curtailed to ensure other guests are not inconvenienced. The Stella reserves the right to require removal from the premises of any guest (dog or human) that displays dangerous or unacceptable behavior, including—but not limited to—biting, excessive noise, or evidence of fleas. Dogs must be up-to-date with vaccinations and on a flea program. Management may ask for proof of vaccinations; these records must be provided upon request. The Stella provides in-room dog amenities for use during your stay. Please leave all in-room dog amenities behind for the next guest. The Stella reserves the right to charge the guest’s account commensurate with the cost of any replacement fee.
  • Do you have size or breed restrictions?
    The Stella welcomes all dogs, no matter their size or breed. However, we kindly ask that dogs of nervous or reactive temperaments (any breed) be muzzled whilst in common areas. There is absolutely no shame in muzzle use! To the contrary, we applaud responsible dog owners’ use of muzzles.
  • Pet Policy
    In order to ensure the safety and comfort of all of our guests, any human accompanied by their dog(s) agrees to the following terms and conditions: Dogs must be on a controlled leash at all times in common areas. Dogs may be left unattended in a guest bedroom for a short time, as long as their owner is still onsite. However, dogs cannot be left unattended in guest rooms when their owner leaves The Stella’s premises. Owners are responsible for all property damage (including and not limited to accommodation rooms) and/or personal injuries resulting from their dog(s). The Stella reserves the right to charge the guest’s account commensurate with the cost of any damages. Any disturbances (such as barking) must be curtailed to ensure other guests are not inconvenienced. The Stella reserves the right to require removal from the premises of any guest (dog or human) that displays dangerous or unacceptable behavior, including—but not limited to—biting, excessive noise, or evidence of fleas. Dogs must be up-to-date with vaccinations and on a flea program. Management may ask for proof of vaccinations; these records must be provided upon request. The Stella provides in-room dog amenities for use during your stay. Please leave all in-room dog amenities behind for the next guest. The Stella reserves the right to charge the guest’s account commensurate with the cost of any replacement fee.
  • Complete Terms & Conditions
    Price and payment The price quoted is based on an ensuite guest room and breakfast. 50% of the reservation price is taken at the point of booking. The outstanding total of the reservation price is automatically taken the day prior to check-in, from the card on file used to pay the deposit. (Please note that The Stella’s booking system is PCI-compliant via regular audit to ensure we meet the highest industry standards of data storage and security). Cancellations and no shows Cancellation requests must be made in writing by emailing info@StellaLlandudno.com. Cancellation requests made with more than 7 days' notice will receive a 90% refund of the deposit (a full deposit refund less 10% for transaction processing fees). Cancellations made with 7 days’ notice or less forfeit the deposit paid; the deposit will be retained by The Stella. In the event of no-show, the outstanding price of the reservation will be charged to the card used to pay the deposit. Accessibility notice The Stella is unfortunately not suitable for people with mobility challenges, due to the layout of the premises originating from the age of the building. We are not able to offer wheelchair accessible features, such as lifts, and there are a number of stairs at the property, some that are quite steep. Children Due to the historic nature of The Stella, many of the 19th century original features are regrettably not designed for young children. As such, The Stella discourages children under the age of 8 years old, and does not provide any child-friendly amenities such as cots or highchairs. Pets The Stella prides itself on being designed as a very pet-friendly establishment, and has a pet policy in place to ensure the comfort and safety of all. Parking Reservations in The Joyce Suite and The Lorena Room include one parking spot each in the private drive to the rear of the Stella. For those booked in any of our other guest rooms, street parking is available around Llandudno. There are a variety of metered parking options around town, and street parking is available on the frontage of The Stella along Church Walks on a first-come, first-serve basis. Guests booked into the Joyce Suite or the Lorena Room can park in their pre-reserved space from 14:00 on the day of arrival until 13:00 pm the day of departure. A Stella parking pass (obtained from Reception upon check-in) must be visible on your vehicle’s dashboard throughout this time. Arrival and departure We ask that guests check in between 15.00 and 19.00 on the day of arrival, unless otherwise arranged. If you will be arriving after 19.00 please let us know before then; we occasionally have commitments in the evening and want to ensure someone is here to greet you. We ask that guests check out by 11.00 on the day of departure, unless otherwise arranged. Code of conduct The Stella strives to ensure a positive environment is maintained and we ask that our guests do also. We reserve the right to send guests away from the property due to their conduct and behaviour, or for any other safety or security reasons. Smoking We are a non-smoking establishment and do not accept smoking or vaping inside the property. Any guests found to be in breach of this policy will be asked to leave immediately. If we discover that guests have smoked inside, we will debit their card with the cost of an extra night’s stay to cover additional cleaning and airing of the room. Damages/breakages to the Stella, and loss of or damage to guests’ property Please take care when staying at The Stella. We ask that you report to us any incidents that occur. We do not charge for damage, unless it is malicious or through negligence. We make an additional charge of £50 if you fail to report any damage. The Stella takes no responsibility for any personal possessions that are lost, stolen or misplaced whilst on the premises due to the acts and omissions of the guests themselves. Found property that has been left on the premises after guest departure is logged and kept in a secure location for 14 days; thereafter, items are disposed. Claimed items can be collected in person, or alternatively we can arrange postage on behalf of the guest at their expense. Allergies The Stella is a pet-friendly property, so is not suitable for people with pet-related allergies. However, if you have any allergies or intolerances to a particular food or product, please advise us prior to arrival so we can best accommodate those sensitivities. Privacy and data protection The Stella is registered with the Information Commissioner's Office and adheres to the General Data Protection Regulation (GDPR) in regards to all personal data.
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