Question 1

Is breakfast provided with my stay?

Accepted Answer

All guest room reservations include a Californian-inspired Continental breakfast during bed and breakfast operations (Thursday-Monday and holidays/special events). The Joyce Suite is self-catering mid-week when normal bed and breakfast operations are closed.

Question 2

What is a "Californian-inspired" Continental breakfast?

Accepted Answer

A healthy start to the day is a priority to a Californian diet. So in addition to freshly baked pastries, breakfast spreads at The Stella daily include items such as seasonal fresh fruit cups and overnight protein oats. Avocado toast on sourdough bread is also a favourite, with the avocado option based upon seasonable availability. Additionally, no good day in California could start without a good cup of coffee, which is why The Stella sources a special roast for guests from San Francisco. There's also virgin mimosas, if you'd like to indulge your citrus tastebuds.

Question 3

What is the cancellation policy?

Accepted Answer

Cancellation requests must be made in writing by emailing info@stellallandudno.com. Cancellation requests made with more than 7 days' notice will receive a 90% refund of the deposit (a full refund minus a 10% processing fee). Cancellations made with 7 days’ notice or less forfeit the deposit paid; the deposit will be retained by The Stella.

In the event of no-show, the outstanding price of the reservation will be charged to the card used to pay the deposit.

Question 4

What is your dog policy?

Accepted Answer

Please see the "Dogs" tab of this FAQ page for more information.

Question 5

Are children allowed?

Accepted Answer

Children under the age of 5 are not permitted. Due to the historic nature of The Stella, we are not able to accommodate infants or small children, in accordance with modern building regulations relating to the finished floor levels (FFL) of The Stella's 19th century original features.

Question 6

Do you have a lift in the property?

Accepted Answer

The Stella does not have a lift, and is unfortunately not suitable for people with mobility challenges, due to the building's historic layout. We are not able to offer wheelchair accessible features, such as lifts, and there are a number of stairs at the property, some that are quite steep.

Question 7

Does the property have internet?

Accepted Answer

Free, wireless internet is available throughout the property.

Question 8

What time is check in and check out?

Accepted Answer

We ask that guests check in between 3-7 PM on the day of arrival, unless otherwise arranged.

If you will be arriving after 7pm, please let us know before then; we occasionally have commitments in the evening and want to ensure someone is here to greet you.

Check out is 11 AM on the day of your departure.

Question 9

Why is there a 2-night minimum stay for some rooms?

Accepted Answer

To maintain our high standards of cleanliness, some rooms require a 2-night minimum stay. This policy helps us ensure that each room is thoroughly cleaned and prepared for our guests.

Question 10

Is it possible to book a room for just one night?

Accepted Answer

Yes, you can book certain rooms for just one night. Please check availability when making your reservation.

Question 11

Are you open all week?

Accepted Answer

The Stella's is closed for bed and breakfast on Monday night, Tuesday night and Wednesday night, except for holidays and special events. The Joyce Suite is available all week but is self-catering when the normal bed and breakfast operations are paused; this means that for multi-day reservations in The Joyce Suite, mid-week stays are self-catering while Friday-Monday mornings include breakfast.

Question 12

Are you open all week?

Accepted Answer

We are closed for bed and breakfast on Monday, Tuesday, and Wednesday nights, except for holidays and special events.  The Joyce Suite is available all week but is self-catering when the normal bed and breakfast operations are paused; this means that for multi-day reservations in The Joyce Suite, mid-week stays are self-catering while Friday-Monday mornings include breakfast.

Question 13

Is smoking allowed on the property?

Accepted Answer

No, smoking or vaping is not allowed inside the property. Guests found violating this policy will be asked to leave and charged an extra night's stay for additional cleaning.

Question 14

Is there a guest Code of Conduct?

Accepted Answer

The Stella strives to maintain a positive environment and we ask that our guests do also. We reserve the right to send guests away from the property due to their conduct and behaviour, or for any other safety or security reasons.

Question 15

Do you have a secure location for me to store my pedal bike?

Accepted Answer

You're welcome to lock your bike on the railing at the rear of the property. Alternatively, you can keep your pedal bike inside our utility room, which is a locked room that we can access for you.

Question 16

Are you VAT registered?

Accepted Answer

Yes, The Stella is VAT registered, and provides VAT invoices upon request.

Question 17

Do you host private parties/groups?

Accepted Answer

The Stella is rentable for exclusive use to private parties and groups! Additionally, we can offer bespoke event support to help arrange special occasions.

Stella House Agreements FAQs and Policies

Stella House Agreements
FAQs and Policies